Comments on: Support Sux0r

By: Andy

Andy — Fri, 18 Jan 2008 00:58:17 +0000

This is much funnier: http://www.spymac.com/details/?2325319

By: Pages tagged "my sisters machine"

Pages tagged "my sisters machine" — Wed, 16 Jan 2008 17:04:42 +0000

[...] influencing the decisions of record companies, directors, and TV networks. Join Hey Nielsen! Support Sux0r saved by 3 others StrikerX228 bookmarked on 01/16/08 | [...]

By: Matt

Matt — Wed, 16 Jan 2008 13:04:24 +0000

Howsabout you fuck off, bill.

Visit http://jesus-is-my-bitch.com, it’s much funnier.

By: bill

bill — Wed, 16 Jan 2008 03:46:08 +0000

Please visit http://www.jesus-is-lord.com/. Thank you.

By: Cameron

Cameron — Tue, 15 Jan 2008 08:17:41 +0000

And I too have had similar experiences - just make sure you bill the customer for your time (incl making doco after the job plus travel time) at 15 minute increments and they soon stop calling you for frivolous queries. Esp if you charge at $160 p/h as we do!

By: Rob Wilkerson

Rob Wilkerson — Mon, 14 Jan 2008 19:57:42 +0000

Tech support is a moody beast, in my experience. Generally speaking, if I have to do it, I prefer on-site support because I have hands-on. As you mention, phone-based tech support is one of the most frustrating experiences of geekdom. That said, on-site support can be even worse than phone support when you have to ask the customer to do certain things and they’re not inclined (for whatever reason) to do so.

I spent 18 hours at a client site one day (a Friday) trying to convince their DBAs that they had a database problem. They wouldn’t hear it. Finally, one of their own sys admins just got fed up and re-routed their production application to their staging database and ta da! As a consultant, I couldn’t do that. That day…I’d have rather been doing phone support (or damn near anything else).