Plain-text bad-news

For the past few years, I’ve run in the City-Bay, Adelaide’s largest Fun Run.

This year, when entering, I needed to reset my password.

Imagine my surprise when they sent me my password in plain text.

Then, imagine my surprise, or lack of it, when they sent me:

Dear Matthew,

We would like to advise that we have removed access to our online entry system after customers reported data missing from their records. Although investigations are underway, we would like to advise no financial information of race entrants is stored on our system and is therefore not at risk.

We recommend that you change the password you have used on our website (once it is deemed safe to reopen). As an added precaution we also advise that you change your password on any other website it is used.

Thank you for your understanding and continued interest in our event,

Kind Regards,

City-Bay Fun Run team

Well, you know, if you store passwords, in plain text, then you are just asking for trouble.

More Cleartext Passwords

Update: I’ve since heard back from my health insurer. They are working to mitigate the risks outlined in the complaint below.

As such, and as an indicator of good faith on my behalf, I’ve removed links and mentions of them. Should they not follow through, this post will be restored, and more venom added!

More plain-text-shenanigans.

I complained some time ago to my health insurer:

I’m writing to complain again about your security practices.

You clearly store passwords in plain text: evidenced by the fact that the password reset process sends me my actual password, instead of doing a password reset, like every responsible company does.

Given the recent spate of security breaches, you really should consider improving this.

I received the following reply:

Dear Mr Schinckel,

Thank you for your email. Your feedback regarding the security of our Online Member Services has been noted.

Please rest assured that as a fund, we ensure that we adhere to the Privacy Act. The security of our members and their information is paramount to us, and systems operate in accordance with relevant legislation and guidelines. Our systems and processes are regularly reviewed and audited to ensure full adherence.

I didn’t do anything about it, but the email I received today made me think about it again.

So, here is the content of my complaint to them.

Consider this a formal complaint.

It also occurs to me that what you are claiming in your privacy policy is false.

[link to privacy policy, and content of privacy policy removed]

You clearly have not taken “reasonable steps to protect all personal information … from unauthorised access”. A simple, very reasonable step would be to store only hashes of passwords, generated using a per-password salt, instead of storing passwords in clear text.

Your storage of passwords in clear text, and then the further sending of those over email, which is inherently not encrypted, means that any administrator of any mail server between your server and the recipient would be able to view the username and password of a member, and masquerade as them.

Even if you encrypted passwords in a manner that means you were able to recover them, in order to send them over email, means that you are still open to attackers appropriating passwords, either in transit, or after gaining access to your systems. This includes having an encrypted database, or encrypted columns within the database.

You clearly have not ensured “that appropriate technical and organisational security measures, consistent with standard industry practice, are in place to attempt to safeguard the security…”, as what your password recovery feature indicates, you are storing passwords in clear text. As a professional Web Developer, I can assure you this is not in line with best practices with regard to software development.

Your claim of non-responsibility “for any breach of security caused by third parties” is laughable, given that any attacker that gains access to your member database automatically has access to all details of all members, and can store passwords, and access those member’s details at any time in the future unless they change their passwords.

You state that “[redacted] does not use any form of encryption … to protect information a member sends from their computer … and emails”. Did it not occur to you that the same is true of the reverse? That information you send over email is likewise not encrypted?

Claiming that your systems operate “in accordance with relevant legislation” is a cop-out. All it does is show that the legislation is out of date.

Please take my complaints seriously. Please fix your security.


Dear ezyreg

I went to register with EzyReg to set up monthly direct debit for my car registration, and to register I was required to enter a secret question or two.

These secret questions were all essentially publicly available information, or things that were inane enough that I probably would not remember them. Thus, they are useless from both sides of the fence: I would not be able to use the meaningless ones to reset a password (not really that much of a problem), but if I used one of the “one true answer” ones, someone could easily discover, for instance, what my Mother’s maiden name was.

I could enter a random value, but I decided to get on my high horse, and supply feedback.

Then, after writing for a few minutes: “You may only enter 1000 characters in feedback”.

What. The. Fuck.

So, after splitting it into two comments, here is the entirety of my comment to the braindead fuckwads who wrote the registration system:

I want to use monthly direct debit to pay my car registration, but with the current requirement to have an ezyreg account, and the requirement that said account is “secured” with secret questions means that I cannot in good faith complete the registration process.

There are well documented flaws with secret questions as a second-level of security, or that can be used to reset or change a password. This becomes an active attack vector that, in the case of someone who uses good password hygiene, partially defeats the processes I have in place to protect access to my accounts.

This is made even worse in the case of your security questions, of which there are very few, and I am unable to create my own.

Some examples of the arguments against security questions, and why they are a security risk, not an improvement:

Please consider removing this requirement from your account registration process.

Django sessions and security

We have an interesting set of requirements regarding session timeouts.

Our application is currently split into two parts: the newer stuff runs in a browser, but the older parts consume a JSON api, and are part of a native app. We recently stopped using HTTP Basic authentication, and instead use session-based authentication in both places. This was handy, as it allows us to:

  1. Not store the user’s password, even in memory on the local machine.
  2. Automatically have the user logged in when the native client links to an HTML page (by passing the session id through).

This is all well and good, but we have discovered a slight possible issue.

  1. User logs in to native client.
  2. User clicks on a button that loads a page in the browser (logging them in automatically).
  3. User closes browser window, but does not quit browser.
  4. Native client does not cleanly exit, and logout code is not called.

This means that the browser session is still logged in, even though the user would have no idea of this. This is a very bad thing(tm), as the next person to use the computer could have access to all of the previous user’s data.

So, we need the following to happen:

  • Logging out of the client logs out all of the linked (same session id) browser instances.
  • Closing a given browser window does not log out the session (the client may still be open, or there may be other linked browser windows).
  • When no requests are receieved within a given time period, the session expires.

So, we need a short session expiry time, but this should refresh every time a request occurs. The browser pages fetch notifications every 30 seconds, but the native client will also need to ping the server with some frequency for this to work.

This is somewhat different to the way django-session-security works. However, this does add a feature that may also be useful: if no user input is receieved on a given page within a timeout period, the session should expire. However, this may be hard to manage, as no activity may occur on one page, but another page may be getting lots of activity. For now, we might leave this out as a requirement.

It turns out Django can do everything that is required, out of the box. All you need to do is configure it correctly:



The key is to understanding that the session expire time is only refreshed if the session is saved. Most requests will not save this (my fetch of unread notifications doesn’t for instance), so after the expiry time, the session would expire, even if requests had been made in the meantime.

Personal Password Management

(Note This is an essay I wrote for a subject at Uni. It doesn’t really draw any conclusions, because I don’t think there is a solution to the problem of passwords, just yet!)

OpenID, Biometrics and Passwords in the age of Internet Everywhere

“The best passwords are random sequences of symbols…”

The first computer systems had no need for security. Physical security was enough of a barrier. Indeed, the only truly secure systems today are not connected to the rest of the world, and have physical security measures in place to prevent access. Even the early generations of shared systems didn’t have passwords - it was just accepted that you wouldn’t look at data you weren’t supposed to, and the idea you might damage a system deliberately, well…

Obviously, those utopian days are past. Identity theft is a serious issue, and so is data theft. Passwords no longer protect just email, and being able to pretend you are someone you aren’t, but now passwords are used to get access to our finances. It takes only seconds for a disclosed banking password to result in all of a victim’s accounts being cleaned out.

Passwords are an obvious method of only allowing authorised users to access information or a system. By tying a username and password to a user’s “identity”, it suddenly becomes possible to allow access from anywhere in the world, safe in the knowledge that the access will not be misused, or if it is there will be a record of who accessed which data when.

But passwords are seriously flawed. To begin with, once a user’s password is compromised, the intruder, for all intents and purposes, is that person. Putting this fact aside, passwords are still in much greater use than two-factor authentication methods, or any others available. Why? Simply because it is easy to store passwords. It is easy to enter them, with no special hardware required. And people are used to the idea of a password.

Another serious issue with passwords is that it is often very easy to guess a user’s password. A user may set their password to a pet or partner’s name, or a date that means something. Even if they choose a random dictionary word, it may be possible to use a brute-force method of guessing that password that can result in entry being obtained in a very short period of time. A further issue is that a user may use the same password (and perhaps even the same username) across a series of locations. An intruder need only discover the password on one site, and instantly they have access to several aspects of the victim’s identity. All of a sudden, it becomes hard to prove that the attacker is an attacker, and not the person who’s identity they have stolen.

So, the first way to “fix” passwords is to have a password that is made of totally random characters. Ideally, these characters should encompass both lower and upper case, numbers and symbols. For a password to be easily entered, the characters should all be easily typed in using a keyboard. Non-printable characters may make a good password from the security aspect, but they aren’t that useful from a user’s perspective.

But having random characters also means that the password is harder to memorise. Personally, I find that once a password has been typed in enough times it becomes muscle memory, rather than memorising the actual password, but it needs to be memorable to the extend that the muscle memory can be created. Several schemes have been used to make psuedo-words that are pronounceable, yet not dictionary words. Some examples of these can be seen below.

  • DuenTr31
  • eNtaNs74
  • fablis86
  • LolvAR47
  • cArbEL30
  • ulawle83

As can be seen, these words can all be pronounced. It would not take too much mental effort to memorise these words in order to use them for a password. Compare these to the following unpronounceable, yet more secure passwords:

  • ZAy#km8*
  • gqVaw7#
  • gXTrUttf
  • rku7#xe
  • h9N#Ng
  • cjG-_56

So, that’s the first problem solved. Create a different, secure password for each system or account you need to access. Of course, in reality, things are not quite so cut and dried. A system I access every day will quickly store its password in my muscle memory, but one I only access a handful of times per year, or worse yet, a site I hope I never need to access again, but may several years into the future? How can a regular person be supposed to remember all of these usernames and passwords?

And this problem is just compounded when sites and systems implement a “password freshness” system, where a password must be changed after a certain amount of time. This means that should an attacker obtain a list of encrypted passwords (since we don’t store passwords in plain text), then hopefully the users will have all changed their passwords by the time they brute-force the passwords. But it still just creates a huge cognitive load upon the user to generate and remember many, many passwords.

The solution I use, as a security conscious individual is to generate passwords as needed, and store them in a “Keychain”, which some Mac OS X includes as part of the core operating system. Applications can apply for access to a particular keychain username/password combination, which the user can then approve on a one-off basis, or every time the program requires the credentials. This works out as a highly secure, yet convenient method of protecting my identity. Besides, most of the sites I access are not on their own that “important”, other than my banking and email sites. To me, the biggest advantage is that the passwords I use at each site are different, and one of these being discovered does not make the remainder of my passwords compromised.

But it is not flawless. It works for me, because I store all of the passwords on virtually the only machine I use, my laptop. If an attacker was able to compromise my laptop, then they would (possible) obtain access to all of my passwords, as well as all of the other data on there. Encryption and personal laptop security can ameliorate this threat somewhat, but the danger still exists.

The other issue is that without the laptop, or at the very least access to the Keychain from some outside source, I do not know the passwords to all of these systems and sites. With a broken machine, I am no longer a first-class member of the digital community. Instead I am limited to sites that I know the passwords for, which are few and far between.

As soon as passwords are implemented as an authorisation system, some method of allowing people who cannot remember their passwords is usually implemented next. This is increasingly becoming a less secure situation, as was recently demonstrated in the lead-up to the US Elections (2008). With the increasing amount of information available about most people “on the internet”, questions that are often used as password reminders are often answered by information that can be searched for easily. A high profile person like Sarah Palin has a huge amount of information about them on a variety of websites, and one enterprising malefactor discovered that all of the information required to answer all of the secret questions on her email account was available.

The main alternative to Secret Questions involves the use of a link to reset a password, often which is sent via email. Email itself is somewhat insecure, without other protection in place, and it assumes the user has a valid email address.

The main software-only alternative to a password is a token-based approach. If you have a particular file, then that “proves” you are the person who owns that file. Clearly, this has the same implications about theft of that file or token that a password does. However, it has some other interesting aspects that are worth discussing.

The software token based system owes a large part of its efficacy and security to the discovery of Public Key cryptography, and the fact that some mathematical operations are easy to do in one direction, but extremely difficult to reverse. An example of this is that it is easy to multiply a group of prime numbers, but significantly harder to factorise the result.

Public Key cryptography relies on the asymmetry of operations, and uses a pair of matched keys. One of these is the private key, which must never be shared with others. The other is the public key, which is freely available. Typically, PK cryptography has been used to allow for secure message transmission, where a user encrypts a message using the public key, and only the holder of the private key can decrypt it. Similarly, the holder of a private key can encrypt a message, and then another user can use the public key to decrypt it, “proving” the private key holder sent the message. This process is called signing. An analogous process to signing can be used by a pair of keys located on different machines to allow for a user to log in seamlessly, without the need of a password. This is often used in Unix based machines to have SSH passwordless login, but is not generally suitable for general user consumption!

The whole Public Key infrastructure effectively sits on a house of cards, effectively. I can generate a key-pair, very simply, and say that these keys were created by any person I choose. For instance, I could create keys that looked like they were created by Barack Obama, and if anyone used the public key, they would (a) think they had encrypted messages for Obama’s eyes only, and (b) think that messages coming from me had come from Obama.

Clearly, what is needed is some sort of a process for indicating that keys are actually created by who they look like they are created by. Thawte, amongst other Certification Authorities, have built big business on just this idea. People and companies must pay to create certificates (or keys) saying who they are, and in theory the only way to get a certificate is to prove in the real world that that is indeed who you are.

Another token-based approach is to use a physical token. Several financial institutions have implemented systems where an account holder has not only a password, but also a device that has a number generator tied to an oscillator, the algorithm of which is also held at the server end. The clocks are deemed to be in sync, and when a login request is generated, it must also include the current number. The login server will only accept a request if it includes both the user’s password and the valid number.

The token aspect of these systems is intriguing, but is limited in the same way of a password or software token. Someone needs only to steal the token and they are granted access, and these types of systems are also vulnerable to a “man-in-the-middle” type phishing attack. Including a password (so-called two-factor authentication) slightly improves the security. It means that instead of just being “something you know”, or “something you have”, all of a sudden the attacker must have both of these.

The final word regarding security includes the third something: “something you are”. Biometric measures of identity assurance take a personal attribute, such as a scan of the retina, a fingerprint or some other aspect of “person-ness”, and compare this to a stored value. Early biometric systems used voice recognition, but until quite recently they were restricted to installation at physical locations, due mainly to cost. Recent developments have resulted in fingerprint scanners on laptops, amongst other things.

Having a biometric scanning device in a physical location is very good for preventing physical access. Several issues start to arise when you take the scanning device and place it in an insecure location. The first is that it suddenly becomes possible to do things like playing back a recording of a voiceprint, or holding a high resolution photograph of a face up to a camera. Hollywood

has also shown us that latent prints left on a fingerprint scanner can be turned into a fake finger, to bypass that aspect of biometrics. Even stealing someone’s retina is apparently enough to trick the sensor.

But these don’t even come close to the real potential of bypassing the security. If the raw data is sent by the sensor to the authentication server, then that raw data could be spoofed by a malicious person. If the scanner does the authentication too, then a device could be created which just passes a message that authentication was successful.

Biometrics are still expensive, still somewhat error prone, and not all that satisfying. So where does that leave us?

Authentication is an important problem. Passwords are fine when we only have one or two. But they don’t work when we have many, or we take shortcuts and use insecure passwords.

But what if we “outsource” the authentication? Increasingly, many websites and web-applications are moving away from a password-based login, to one using OpenID. OpenID is an open system that allows for identity to be “proven” without having to store or remember a whole stack of different passwords. To quote the OpenID website: “For geeks, OpenID is an open, decentralized, free framework for user-centric digital identity.” It allows for technical users to “host” their own identity, and other users to use an OpenID provider to claim their identity, content and online persona.

OpenID is not a panacea. It still falls ill to the trust issue - I can have an OpenID and name it after anyone I want - but it does allow for me as an online citizen to say that each of these items of content were all created by the same person. At this stage OpenID seems limited to things like blogs and discussion boards, but at this stage, it seems unlikely to be secure enough to work as authentication for “real” systems such as banks.

Interestingly, the biggest feature of OpenID is also it’s biggest security risk: if your OpenID was compromised, then the attacker automatically gets access to all of the sites that use OpenID, without having to actually remember or enter the password! It’s like having used the same password in each case, only worse!

Passwords will stay with us, at least for the foreseeable future. The best we can do is hope that other Operating Systems will provide us with tools to help the user create and store multiple, secure passwords. A system to replace passwords will only work if users feel comfortable with it, and if it is more secure than passwords. At this stage, none of the potential solutions look like they check all of the boxes.


  1. Attwood, Jeff (2008), Coding Horror: OpenID: Does The World Really Need Yet Another Username and Password?, [accessed on 14/11/2008].
  2. Lange-Hegermann, Stefan (2007), SourceBricks Software - QuickPass,, [accessed on 11/11/2008].
  3. Lucas, Ivan (2007), Password Recovery Speeds, [accessed on 14/11/2008].
  4. Luitjen, Erik, (2002), Password-less login with ssh, [accessed on 11/11/2008].
  5. OpenID Foundation, (2008), OpenID » What is OpenID?,, [accessed on 11/11/2008].
  6. Schneier, Bruce (2006), Microsoft Anti-Phishing and Small Businesses, [accessed on 14/11/2008].
  7. Schneier, Bruce (2006), Schneier on Security: Real-World Passwords, [accessed on 14/11/2008].
  8. Schneier, Bruce (2006), The Failure of Two-Factor Authentication, [accessed on 14/11/2008].
  9. Thawte, Inc (2008), thawte - buy SSL certificates from thawte, [accessed on 14/11/2008].
  10. Zetter, K, (2008) Palin E-Mail Hacker Says It Was Easy,, [accessed on 11/11/2008].